WinBig21 Casino Terms and Conditions

Welcome to WinBig21 Casino. By accessing or using our platform at winbig21.casino, you agree to be bound by the terms and conditions set out below. Please read this document carefully before registering an account or placing any wager. At WinBig21, we want every player to have a clear understanding of their rights and obligations. If you do not agree with any part of these terms, you must not use our services. These terms govern the entire relationship between you and us as the operator of this online casino platform.

1. About Us and Licensing

WinBig21 Casino is owned and operated by Bonne Chance Group, an incorporated corporation organised, licensed and regulated by the Government of Curaçao. Our WinBig21 online casino operates under this licence and all gaming activity conducted on our platform is subject to Curaçao regulatory requirements. All games available on our platform run on Rival's cryptographically secure random number generator, which has been independently tested and periodically audited to ensure fair play. We protect all data transmissions through SSL4 / 128-bit encryption technology.

2. Eligibility and Account Registration

2.1 Age Requirements

To register an account and use our services at WinBig21, you must be at least 25 years of age or older. We take age verification seriously and reserve the right to request proof of age at any time. Any account found to belong to an underage player will be closed immediately and all funds forfeited.

2.2 Restricted Countries and Regions

Our WinBig21 Casino platform is available to international players across multiple jurisdictions. However, the responsibility for checking whether online gambling is legal in your local jurisdiction rests entirely with you, the player. We do not accept liability for players who access our site in breach of local law. Please note that players from Denmark, China, Japan, Poland and Israel are subject to separate, stricter promotional wagering requirements due to a history of promotional abuse in those markets.

2.3 Account Rules

• You may only hold one account with us at any time; duplicate accounts will be closed.
• All information provided during registration must be accurate, complete and up to date.
• Your payment method must be registered in your own name — we do not accept third-party payment arrangements.
• You are solely responsible for maintaining the confidentiality of your WinBig21 login credentials.
• You must notify us immediately if you suspect unauthorised access to your account.

3. Deposits and Payments

At WinBig21, we support a range of deposit methods including Visa, Mastercard, Cashlib vouchers, Bitcoin and other cryptocurrencies, as well as web wallets such as Neteller and Skrill. Availability of specific methods may vary by country and is shown in the cashier at the time of deposit. Our minimum deposit is 5 or 10 EUR (or equivalent), depending on the payment method selected. Maximum deposit limits range from 200 EUR to 1,000 EUR by method.

We apply a 3% processing fee to all deposits. Credit card deposits may carry an additional fee of between 3% and 6.5%. All deposits must be wagered at least once before a withdrawal request will be processed. The accepted currencies on our WinBig21 Casino platform include USD, EUR, GBP, AUD, ZAR, Bitcoin and other cryptocurrencies.

4. Withdrawals

4.1 Withdrawal Methods and Fees

We offer withdrawals via wire transfer, direct-to-card, Neteller, Skrill and Bitcoin. Cryptocurrency withdrawals are only available to players who have made a prior cryptocurrency deposit. Withdrawals are subject to a transfer fee of between 10 and 40 $/€/£, which is set by the payment processor and borne entirely by you, the player.

4.2 Withdrawal Limits

• Minimum withdrawal: 50 €/$/£/AUD or 500 ZAR.
• Maximum per withdrawal request: 1,500 credits.
• Maximum monthly withdrawal limit: 10,000 credits.
• Amounts exceeding the monthly threshold will be paid in instalments; this monthly cap does not apply to progressive jackpot winnings, though the 1,500-per-request cap still applies.
• Deposits of 249 USD/EUR/GBP/AUD or less are subject to a maximum withdrawal of 10x the deposit for that play session; any remaining balance is cleared as non-withdrawable.

4.3 Withdrawal Processing Time

When you request a WinBig21 withdraw, please be aware that approval may take up to 18 working days from the date the authorisation process is successfully completed. Processing also requires authorisation from our Fraud department. We strongly recommend completing your identity verification early to avoid delays.

4.4 Identity Verification

Before we process your first withdrawal, we require the following documents submitted once to [email protected]:

• A copy of your government-issued ID or passport (front and back).
• A recent utility bill matching the name and address on your account.
• A copy of any card used to deposit (front and back, with all numbers covered except the first four and last four digits).
• A completed and signed Card Authorization Form (CAF) where applicable.
• Players using alternative methods such as Neteller or Skrill are required to submit only ID and a utility bill.

Failure to submit the required documents within 30 days of our request will result in the cancellation of your withdrawal. You will not be able to continue playing until your documents have been received and approved by our team.

5. Bonuses and Promotions

5.1 Welcome Bonus

At WinBig21 Casino, we offer new players a 400% deposit bonus on their first deposit as a welcome offer, or alternatively a 100% Cashback Insurance welcome package. By claiming any bonus, you agree to the bonus terms set out below.

5.2 General Bonus Rules

• Bonus money is non-withdrawable and will be deducted from winnings at cash-out.
• Any bonus of 200% or more claimed with a deposit carries a maximum cashout of 10x the deposit amount.
• Bonuses of 200% or more, and cashback bonuses of 100% or more, are classified as Special Bonuses and subject to additional conditions.
• Free bonuses (comps, free chips and converted comp points) carry wagering requirements of between 20x and 60x, with a fixed withdrawal cap of 50 credits.
• Winnings from a free bonus may be withdrawn only once per player lifetime.
• Players who have never deposited must first make one successful minimum deposit of 15.00 $/€/£/AUD (or 150 ZAR) before withdrawing a free chip win; that deposit itself is non-withdrawable.

5.3 Cashback and Ongoing Promotions

Our WinBig21 ongoing promotions include Cashtravaganza next-day cashback, a Weekly Raffle, daily Tournaments and a Refer-a-Friend programme offering a $25 bonus to both parties once the referred friend deposits at least 25 $/€/£ and places qualifying wagers. Cashback carries 1x wagering and a maximum withdrawal of 10x the cashback amount. Cashback won through a Tournament prize, Raffle or Special Promotion is capped at 2x the cashback bonus amount.

Players with a pending withdrawal or an account balance over 100 $/€/£ do not qualify for tournament prizes, raffle cash or any cashback or special promotion. A player who has not deposited for 30 days or more is treated as a free bonus player.

6. Dormant Accounts and Account Closure

We consider an account dormant after 120 days without a login or a single wager. Following this period, we are entitled to the account balance and the sum will be forfeited. Any funds remaining in an account at the time of closure, including pending withdrawals, cannot be withdrawn.

7. Refunds

We will only consider refund requests submitted within 24 hours of the original deposit. The following processing fees apply to refunds: Paper Check — 55.00; SEPA wire — 20.00; SWIFT wire — 75.00. Cryptocurrency deposits under $25 cannot be refunded and will instead be credited as deposit credits.

8. Complaints and Disputes

All complaints must be submitted in writing to our support team within 5 days of the event giving rise to the complaint. We will not consider complaints submitted outside this window. Please note that our terms expressly bar players found to have an active or past complaint, dispute or criticism posted on a public forum, blog or website.

9. Platform Access and Game Availability

Our WinBig21 mobile casino is accessible via browser on any device, and we also offer a downloadable desktop client and downloadable mobile software. There is no dedicated WinBig21 mobile casino app available through the App Store or Google Play Store. Our game library currently includes 978 titles spanning slots, table games, live dealer games, video poker, crash games, scratch and win, and progressive jackpots. Live games are provided by Vivo Gaming and Fresh Deck Studios.

10. Customer Support

We provide 24/7 live chat support, and you can also reach us by email at [email protected] for general enquiries and verification documents, or at [email protected] for financial matters. Our telephone support lines are available for France at (+33) (0)1 789 00368, for Spain at (+34) 91 290 1420 and internationally at (+1) 718 732 0154.

11. Changes to These Terms

We reserve the right to update or modify these terms and conditions at any time. Continued use of our WinBig21 Casino official website after any such changes constitutes your acceptance of the revised terms. We encourage you to review this page regularly to stay informed of any updates. If you have any questions about these terms, please do not hesitate to contact our support team.