WinBig21 Casino Cookie Policy

At WinBig21 Casino, we believe transparency is the foundation of trust. This Cookie Policy explains what cookies are, how we use them on our website, and what choices you have regarding their use. When you access the WinBig21 online casino — whether through desktop, instant play, or WinBig21 mobile casino — cookies help us deliver a seamless, secure, and personalised experience. By continuing to use our platform, you consent to our use of cookies as described in this document.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or smartphone — when you visit a website. They allow us to recognise your device on subsequent visits, remember your preferences, and provide functionality that improves your overall experience. At WinBig21 Casino, we use cookies to ensure that the services we provide operate efficiently and securely at all times.

Cookies do not contain personally identifiable information on their own, but they may work alongside other data we collect in accordance with our Privacy Policy. Some cookies are temporary and expire when you close your browser, while others remain on your device for a longer period to remember your settings and preferences.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function correctly. Without them, features such as secure WinBig21 casino login, account authentication, and access to your player dashboard would not be possible. We do not require your consent to place these cookies, as they are fundamental to the operation of our services.

• Session management and authentication tokens
• Security cookies that protect against fraud and unauthorised access
• Cookies that maintain your preferences during a single browsing session
• Load-balancing cookies that ensure stable access to our platform

Performance and Analytics Cookies

Here at WinBig21, we use performance cookies to understand how visitors interact with our website. These cookies collect anonymised data about pages visited, time spent on each section, error messages encountered, and navigation paths. This information helps us continuously improve the WinBig21 casino official website and deliver a better user experience.

• Google Analytics and similar tools that measure traffic patterns
• Cookies that record how players navigate between game categories
• Cookies that detect technical issues or broken features
• Performance metrics related to page load speeds and responsiveness

Functional Cookies

Our WinBig21 Casino platform uses functional cookies to remember choices you make when you use our services. These cookies personalise your experience and reduce the need to re-enter your preferences on each visit. They may also be used to remember your language settings — we support English, German, French, Spanish, Italian, Portuguese, and Japanese across our localised platform.

• Language and regional preference cookies
• Cookies that remember your chosen currency (USD, EUR, GBP, AUD, ZAR, and cryptocurrencies)
• Display settings and interface customisation preferences
• Cookies that retain game history or lobby preferences

Marketing and Targeting Cookies

We at WinBig21 may use marketing cookies to deliver relevant promotional content, including information about our welcome bonus, WinBig21 bonus codes, and ongoing promotions such as the Cashtravaganza cashback, Weekly Raffle, and daily tournaments. These cookies track your browsing behaviour across our site and, where permitted, across third-party websites, to ensure that any advertising you see is relevant to your interests.

• Cookies that record whether you have seen a specific promotion or offer
• Retargeting cookies used to display relevant content on partner platforms
• Cookies that measure the effectiveness of our marketing campaigns
• Affiliate tracking cookies that identify how you arrived at our website

Third-Party Cookies

Some cookies on our WinBig21 Casino platform are placed by trusted third-party service providers, including game developers such as Rival, Betsoft, Spinomenal, and Vivo Gaming, as well as payment processing partners. Our WinBig21 Casino site may also embed content from social media or analytics providers that set their own cookies. We do not control third-party cookies and encourage you to review the privacy and cookie policies of those providers directly.

How Long Do Cookies Last?

At Win Big21, we use both session cookies and persistent cookies. Session cookies are temporary and are deleted automatically when you close your browser. Persistent cookies remain on your device for a set period — which varies depending on the cookie's purpose — or until you choose to delete them manually. We periodically review the duration of persistent cookies to ensure they are no longer than necessary.

Your Cookie Choices and Controls

We respect your right to control how cookies are used on your device. Our WinBig21 Casino website provides cookie consent options when you first visit, allowing you to accept or decline non-essential cookies. You may update your preferences at any time through your browser settings or our on-site cookie preference centre.

Most browsers allow you to:

• View the cookies currently stored on your device
• Delete cookies individually or in bulk
• Block cookies from specific websites or all websites
• Set your browser to notify you when a cookie is being placed

Please note that disabling certain cookies may affect your ability to use features of the WinBig21 mobile casino or WinBig21 casino instant play. In particular, blocking strictly necessary cookies may prevent you from completing the WinBig21 login process or accessing your account securely.

Cookies and Your Account Security

Our WinBig21 Casino platform uses SSL 128-bit encryption to protect data transmitted between your browser and our servers. Security cookies form part of this protective layer — they help us detect suspicious activity, verify session integrity, and protect against unauthorised access to your account. We strongly recommend that you do not delete security-related cookies while logged into your account, as this may interrupt your session unexpectedly.

Updates to This Cookie Policy

We reserve the right to update this Cookie Policy at any time to reflect changes in technology, legislation, or our own practices. At WinBig21 Casino, we will notify you of any significant changes by posting a revised version of this document on our website. Your continued use of our platform following any such update will constitute your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies on our WinBig21 Casino platform, or if you would like to exercise any of your rights in relation to cookie data, please do not hesitate to get in touch with our support team. We are available 24/7 via live chat, and you can also reach us by email at [email protected]. Our telephone lines are available for France at (+33) (0)1 789 00368, for Spain at (+34) 91 290 1420, and internationally at (+1) 718 732 0154.

WinBig21 Casino is owned and operated by Bonne Chance Group and is licensed and regulated by the Government of Curaçao. We are committed to handling your data responsibly and in compliance with applicable data protection legislation.