WinBig21 Online Casino Privacy Policy

At WinBig21 Online Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your experience with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access our services at winbig21.casino. By using our platform — whether for WinBig21 casino login, browsing our games, or claiming a WinBig21 no deposit bonus — you agree to the practices described in this document. We encourage you to read it carefully.

1. Who We Are

WinBig21 Online Casino is owned and operated by Bonne Chance Group, a corporation licensed and regulated by the Government of Curaçao. We have been serving players internationally since 2012, offering a localised experience in English, German, French, Spanish, Italian, Portuguese, and Japanese. Our WinBig21 official website can be accessed at https://winbig21.casino/. For any privacy-related queries, you may reach us at [email protected].

2. Information We Collect

When you register an account, use our services, or interact with our platform — including WinBig21 mobile casino login or WinBig21 instant play — we may collect the following categories of personal data:

• Full legal name, date of birth, and nationality
• Email address, telephone number, and postal address
• Username and account credentials used for WinBig21 login
• Financial information, including deposit and withdrawal details, payment method data, and transaction history
• Identity verification documents (passport, government-issued ID, utility bills, card copies)
• Device information, IP address, browser type, and session data
• Gaming activity, including games played, bonuses claimed, and wagering history
• Communications with our customer support team

We collect this information directly from you at registration, through your use of our services, and automatically via technical tools such as cookies and log files.

3. How We Use Your Information

At WinBig21 Casino, we use your personal data for the following purposes:

• To create and manage your player account
• To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• To process deposits, withdrawals, and refund requests
• To administer bonuses, including WinBig21 no deposit bonus codes, WinBig21 free chips, WinBig21 promo codes, and WinBig21 bonus codes
• To provide customer support via live chat, email, or telephone
• To prevent fraud, cheating, and unauthorised account access
• To send you account notifications, promotional communications (where consented), and important policy updates
• To comply with our legal and regulatory obligations under our Curaçao licence
• To improve our platform, including WinBig21 mobile casino features and the overall player experience

4. Identity Verification and Document Handling

Our WinBig21 withdrawal process requires identity verification before funds are released. We require the following documents to be submitted — typically once per account:

• A copy of your valid passport or government-issued ID (front and back)
• A recent utility bill confirming your name and registered address
• A copy of any payment card used (front and back, with all digits covered except the first four and last four)
• A signed Card Authorization Form (CAF), where applicable

These documents must be sent to [email protected]. Financial document queries should be directed to [email protected]. We store and handle all submitted documents securely using SSL encryption and access controls. Failure to submit required documents within 30 days of our request may result in the cancellation of your pending withdrawal.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies when you visit our platform — including during WinBig21 casino login and gameplay sessions. Our cookies help us:

• Maintain your session and keep you securely logged in
• Remember your preferences and language settings
• Analyse how our platform is used to improve performance
• Deliver relevant promotional content and bonus information
• Detect and prevent fraudulent or suspicious activity

You may control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our site.

6. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — to deliver the services you have agreed to when registering an account with us
• Legal obligation — to comply with AML, KYC, and gambling regulatory requirements
• Legitimate interests — to prevent fraud, ensure platform security, and improve our services
• Consent — for direct marketing communications, where you have opted in

7. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions handling your deposits and withdrawals (e.g., Visa, Mastercard, Neteller, Skrill, Bitcoin processors)
• Game providers such as Rival, Betsoft, Vivo Gaming, Spinomenal, and others who supply our library of 978 games
• Fraud prevention and identity verification services
• Regulatory and law enforcement authorities, where required by law
• Our internal fraud department, which independently authorises all withdrawal requests

All third parties we work with are required to handle your data in accordance with applicable data protection laws.

8. Data Retention

We retain your personal data for as long as your account remains active and as required by our legal and regulatory obligations. Please note the following account-specific policies:

• Accounts inactive for 120 consecutive days (no login or wagering activity) may be subject to balance forfeiture in accordance with our dormancy policy
• If your account is closed, any remaining balance — including pending withdrawals — may not be retrievable, as outlined in our Terms and Conditions
• We retain identity and transaction records for a minimum period required under Curaçao licensing regulations

9. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data held by us:

• The right to access a copy of the personal information we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at [email protected]. We aim to respond to all valid requests within a reasonable timeframe.

10. Security

We protect your personal data using SSL4 / 128-bit encryption across our platform, including on the WinBig21 online casino and WinBig21 mobile casino environments. Our games are powered by Rival's cryptographically secure random number generator, which is independently tested and periodically audited. We apply strict internal access controls to limit who can view your data.

11. Responsible Gaming and Data

Our WinBig21 platform is intended for players aged 18 or above (or 25 or above in certain jurisdictions, as required by our Terms and Conditions). We may use your gaming data to identify signs of problem gambling and to support responsible gaming tools. Players from Denmark, China, Japan, Poland, and Israel are subject to separate promotional and wagering requirements, which may affect how we process bonus-related data for those accounts.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the version on our WinBig21 official website. We encourage you to review this page periodically to stay informed. Continued use of our services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch:

• Email (General): [email protected]
• Email (Financial): [email protected]
• Phone (France): (+33) (0)1 789 00368
• Phone (Spain): (+34) 91 290 1420
• Phone (International): (+1) 718 732 0154
• Live Chat: Available 24/7 on our website

We are here to help and remain committed to keeping your personal information safe every time you interact with WinBig21 Online Casino.